In December 17, 2017, beiben 2017 annual business service branch and the service standard start will be held in Baotou, the meeting invited the national service provider, distribution center, on behalf of the North Pennines district manager, CNHTC marketing company branch manager, service center staff a total of more than 400 people participated in the conference will be “standard of service” construction as an important agenda, to jointly plan layout of the development of service work in 2017.
Beiben truck general manager assistant general manager, general manager of marketing company Qi Yuxing, deputy manager, yellowliu LV spare parts company marketing company Dong Huiqiang, senior business manager Li Haoming, beiben technology center, Beijing R & D center Zhang Xiaodong attended the meeting, presided over by Li Haoming.
By the first meeting of the North Pennines heavy Beijing R & D center director Zhang Xiaodong beiben multifunctional diagnosis system of professional explain to the participants, the diagnostic instrument integrated electronic control system of various parts of the vehicle, it can realize fast fault diagnosis of electronic control system, for the follow-up to enhance service efficiency and service standardization construction to provide technical support.
Beiben truck marketing company vice president Dong Huiqiang from the seven aspects of service image, qualification, process and operation of the system of interpretation of “standard of service” construction, 2017 will be taken to carry out construction of “standard of service” to the pilot run to the comprehensive promotion way, continuously improve service quality and customer satisfaction, to ensure continuous improvement in order to promote the service level of market sales of products in the North Pennines heavy truck in transition. In addition, Dong Huiqiang on 2016 service work summary from six aspects, and to explain the service related business.
Beiben truck spare parts company general manager for spare parts Liulv delivered a speech, first summarizes the achievements made in 2016 of spare parts and problems, and put forward concrete measures in 2017 20. In particular, by strengthening the standardization of spare parts, Baotou beiben heavy truck parts distribution center and give full play to the function of channels, to ensure security in 2017 100% to achieve accurate delivery of spare parts for vehicles.
Beiben assistant general manager, general manager of marketing, Qi Yuxing made a concluding speech, first emphasized the importance of service work, from the “standard of service” construction, service network evaluation, nurse station construction, Baotou beiben heavy truck accessories spare parts control in such aspects as the breakthrough point to make the requirements proposed in 2017 will continue to enhance the service work customer satisfaction, the service standardization construction, always as a comprehensive work, all service providers, Baotou beiben heavy truck parts distribution center to deeply understand the outstanding achievements made in the development of the North Pennines transformation and change, firm confidence in bilateral cooperation, and ultimately achieve win-win cooperation.