When spring returns to the earth and everything is accumulating strength for the new year, the members of the after-sales service team of Northern Stock have already rushed to the front line and quickly arrived. From the snowy mining site in Northeast China, to the climate changing Jiangnan region of Guangdong and Guangxi, and to the sparsely airy Yungui Tibet region, there are meticulous training teachers and busy after-sales service personnel left everywhere.

Winning customers' trust with high-quality service

In January 2023, 14 TR100AT mining cars from Baiyinhua Pingxi Coal Industry were put into use in the early stages, just in time for a sudden drop in temperature. The highest daytime temperature was -30 ℃, and the lowest night temperature was -45 ℃. Due to the vehicles being stored outdoors, the extremely cold weather caused the hydraulic system to malfunction and engine failures to occur frequently. In order to meet the coal production and supply guarantee tasks of users during the Spring Festival, on-site after-sales service personnel overcame the low temperature and gave up the opportunity to reunite with their families during the Spring Festival, Fully utilizing the contracted inventory advantages of Shenhua Shengli Beidian and Xilinhe Coal Chemical Projects, we have developed a maintenance work plan and handled 6-8 operational failures daily during the Spring Festival, fully ensuring the user's task needs during the Spring Festival.

Such a team uses excellent technology, rapid and efficient response, and makes customers choose Northern Stock without hesitation. The customer said, "The mining cars we are using now, whether purchased from Northern Stock or not, will be handed over to Northern Stock for maintenance. They are trustworthy! Moreover, we will actively recommend the use of mining trucks and their services from Northern Stock to our friends around us.

Practice "Creating Greater Value for Customers" with Action

At the beginning of 2021, the customer wanted to purchase a batch of road sprinkler trucks according to the previous procurement method. After learning that the customer had a batch of TR50 mining trucks that had been in use for many years, Northern Stock proposed a plan to transform the sprinkler trucks for the customer's mining trucks. The customer greatly agreed with this plan, which not only saved the customer 20% of the cost, but also customized a batch of sprinkler trucks suitable for special mining operating environments according to the customer's requirements. The customer stated that in the early stages of our cooperation, we were only buyers and sellers. After so many years of cooperation, Northern Stock not only wanted to sell their products and services, but also proposed better solutions from our perspective. Our "old friends" have moved us with professionalism, sincerity, and steadfastness. Choosing them, we rest assured!

Providing customized aftermarket service solutions for different users is another characteristic of the company's service system. In recent years, Northern Stock has taken the aim of "building lean concepts and rebuilding high-quality mining cars", relying on the advantages of the main engine factory, relying on a mature technician team, standardized process flow, professional technical support, authentic spare parts supply, and complete maintenance equipment, actively carrying out component and vehicle maintenance contracting Paid labor and service contracting business has completed multiple mining vehicle aftermarket business projects for more than 10 users in China, including foreign energy groups, Huaneng groups, and China Railway Construction Group, using the models of "vehicle integrity contracting", "vehicle transportation volume contracting", and "paid labor dispatch". North Group's action to create greater value for customers is not just a talk.

Just for one promise: customers need to 'come in the length of the film'

At dawn, Liu Xiaochun drove to the nearby mining area to conduct routine inspections and maintenance of vehicles in use in the mining area. He is the "vehicle manager" of 8 conch mining areas near Anhui province. As a "service team leader", in addition to regularly conducting daily maintenance and repairs on vehicles in the responsible area, he also needs to handle temporary faults that occur during vehicle operation and ensure that he/she immediately rushes to the site to solve the problem upon receiving customer feedback. The company's commitment to users is to reply within 24 hours, have people on site within 48 hours, and solve the problem within 72 hours. Liu Xiaochun said: After the implementation of the "after-sales service lead system", it has greatly improved our work efficiency and also given every "lead" a sense of responsibility in their work.

The service model of "after-sales service director system" implemented by Northern Stock has maximized the savings in labor costs and fully utilized the service capabilities of after-sales service personnel. Currently, it has been widely implemented in 8 regions such as Anhui, Jiangxi, and Hunan. The shift from fixed on-site mining services to setting up a unified "section leader" in a central location in a region has greatly improved the company's personnel arrangement and customer satisfaction.

The company mainly sells TEREX spare parts for Terex off-road rigid dump trucks, including TR100, TR50, TR60, TR353307/3305 series products. Terex spare parts include TR100, MT3700, MT4400, MT5500, Terex spare parts, and other mining dump truck components such as Allison transmission parts, Cummins engine parts, hydraulic seals, high and low voltage harnesses, hydraulic cylinders, machined parts, gears, and chassis series.

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