In order to improve the customer satisfaction of the terminal market, NBA company takes "spare parts reserve first, zero distance after-sales service" as the grab. Through innovative thinking, overall planning, and setting up a precise reserve model, the company will fully meet the needs of terminal customers and boost the growth of vehicle sales.

At the beginning of 2018, North Ben heavy steam company made a scientific spare part reserve template by analyzing the big data of the car network, and put in the total amount of 11 million yuan for the distribution of the main logistics trunk distribution center and more than 200 key service stations in all the provinces.

In order to give full play to the use of spare parts, North Ben heavy steam service spare parts Baotou North Ben heavy steam parts system, respectively, in Liaoning Shenyang, Hebei Shijiazhuang, Jiangxi Nanchang, Henan Zhengzhou, etc., convened the North Ben heavy steam service spare parts support work special meeting, with the key distribution center and service provider from the plan, order, inventory, logistics and so on. We have fully communicated with each other and made a comprehensive and systematic analysis of the functions of Baotou Bei Ben heavy truck spare parts delivery.

After the spare parts were put in, the supply cycle of spare parts was shortened obviously. The number of emergency parts decreased obviously. The "three level reserve" model played a full role, promoted the satisfaction of the users of the heavy steam parts in Baotou and improved the service efficiency for the terminal sales.