On the morning of February 16, 2017, the North Ben heavy truck in the service center held a “service standardization” pilot start, general manager of North Ben heavy truck, marketing company general manager Qi Yuxing, vice president of marketing company Dong Huiqiang, spare parts company, marketing company Service center, technical center standardization department and other relevant leaders, Inner Mongolia, Beijing and Tianjin, the first batch of seven pilot service station representatives attended the start meeting, the meeting by the marketing company senior business manager Li Hao Ming presided over.

The meeting first by the service management director Liu Jianmin from the service standardization concept, service station image standards, service operations standardization, service center internal – external standardization, Baotou North Ben heavy truck spare parts management distribution standardization, pilot promotion program and other six aspects to explain in detail “Service standardization” to start the program and to promote the requirements.

Since then, Dong Huiqiang, deputy general manager of marketing company, in his speech, from the “service standardization” put forward the practical significance, as well as the standardization of service implementation of the object, the core, the main purpose of several aspects of a profound interpretation, and standardization of the implementation of the image, Internal management and other aspects of the key points were explained and requirements. In addition, on behalf of the service station during the pilot evaluation, incentives, rationalization recommendations and other aspects of the request to ensure that the “service standardization” pilot success, to achieve tangible results.

Finally, Baotou North Ben heavy truck accessories North Ben heavy truck general manager assistant, marketing company general manager Qi Yuxing made an important speech, Qi Yuxing first stressed the importance of service work, requires a profound understanding of “service standardization” the purpose and significance of the construction, in the During the operation of the pilot, the manufacturer will “enhance” the user’s “interaction”, and the iterations will continue to improve. The “standardization of service” construction will continue to enhance the customer satisfaction and establish the North Korean heavy truck brand awareness and transmit the positive energy.

Baotou North Ben heavy truck accessories North Ben heavy truck “service standardization” construction from March to May this year, the official pilot operation, during which the process of constantly summing up the problem, improve the system process, in July will be implemented nationwide “service Standardization “construction.